Privacy Policy

1. Information We Collect

Personal Information

• Name
• Mobile phone number
• Email address (if provided)
• Delivery addresses
• Membership information
• Referral information

Order Information

• Order history
• Purchase records
• Delivery preferences
• Membership activity

Location Information

With your permission, Cloudelle may collect location data to:

• Determine delivery availability
• Calculate delivery distance
• Improve delivery services
• Provide location-based features

Device Information

We may automatically collect:

• Device type
• Operating system
• App version
• Diagnostic information
• Crash reports

Payment Information

Payments are processed securely through our payment partners including Revolut. Cloudelle does not store full payment card details on its servers.

2. How We Use Your Information

We use your information to:

• Process orders
• Deliver products and services
• Manage memberships
• Verify accounts
• Provide customer support
• Improve our services
• Send service-related notifications
• Prevent fraud and misuse

3. Sharing of Information

We do not sell your personal information. Information may be shared with:

• Delivery partners
• Payment service providers
• Technology service providers
• Government authorities when legally required

4. Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

5. Security

We implement reasonable administrative, technical and physical safeguards to protect your information. However, no method of transmission or storage can be guaranteed as completely secure.

6. Your Rights

Depending on applicable laws, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

Requests may be submitted using the contact information below.

7. Children's Privacy

Cloudelle is not intended for children under 16 years of age. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published through our website or application.